Simply put, a Virtual Receptionist is someone who answers your phone calls for you remotely.
At first glance, a Virtual Receptionist‘s job might consist solely of fielding incoming calls. In reality, the ability to communicate effectively is often overlooked by employers.
Because of this, businesses rely on them, and their contribution to expansion cannot be understated.
What is a Virtual Receptionist?
Most companies that use a virtual receptionist service have more than one person fielding calls. To ensure that no caller is ever kept waiting, a different receptionist answers the phone when one is busy with a customer.
Virtual receptionists typically stick to a standard script to ensure all callers receive the same high-quality, branded experience that has come to be expected from modern businesses.
No matter who is calling or why this script will guide them through the entire conversation. To create a personalized script, customers work with their virtual receptionist service.
The receptionists are trained to learn about the various accounts and their quirks. The scripts reflect the organization’s policies, procedures, and vocabulary of choice.
Once all the procedures have been finalized and the virtual receptionist is familiar with the script, she will begin taking calls on behalf of clients.
How does Virtual Receptionist Work?
A virtual receptionist performs many of the same duties as a physical receptionist but does so on behalf of an outside service provider rather than your company. A virtual office receptionist’s typical duties include answering calls and delivering messages to your company from a remote location, making it seem to callers as though they are speaking with an employee.
Customer service representatives also answer and transfer calls, take and deliver messages, screen sales calls, and, most importantly, supply customers with accurate information when asked for it.
Businesses highly value virtual receptionists because they give employees more time to focus on core responsibilities while leaving routine administrative tasks to a reliable third party.
What are the Advantages of a Virtual Receptionist?
In addition to what has already been mentioned, virtual office receptionists provide a variety of other advantages, such as:
Exceptional Customer Service
Hiring a virtual receptionist allows you to provide exceptional customer service by fielding calls and directing them to the appropriate department or employee.
High Productivity
Lack of phone manners is demonstrated when you routinely ignore incoming calls because you’re too busy to answer them. Hire a virtual office receptionist to get back to doing what you do best rather than fielding unimportant calls. It helps in improving your work productivity.
Cost Effective
Having a virtual receptionist on board can help you save and make money in the long run. You’ll be able to work more efficiently, bringing in more business overall and maintaining the company’s forward momentum while also giving someone else time to cultivate and speak with new business sales when you’re too busy.
Hire the Right Virtual Office Receptionist
Our company, Astra Business Centre, provides virtual office facilities and services. A virtual office in Calgary allows you to conduct virtual office functions like call forwarding, personalized messages, and access to a dedicated business phone number while working remotely in the city.
